At Skat Katz, we understand that sometimes things can go wrong. The following outlines when items can be returned. An item may be returned if it was originally purchased from Skat Katz and :
- It is faulty or is not of an acceptable quality.
- The item is not fit for its intended purpose.
- We do NOT accept Change Of Mind Returns.
- Pre Ordered items that are paid in full and subsequently cancelled will incur a 10% administration fee.
- While we take all reasonable steps to provide accurate colour samples, colour variations may vary from what is displayed online compared to the actual physical product, therefore, we do not accept returns for this reason. Product colour charts are available upon request (dependent on stock availability) to assist you in choosing the most accurate colour.
- All returns MUST be approved by Skat Katz PRIOR to them being returned. A return will not be accepted if we have not provided this authorisation.
- All discrepancies MUST be notified within 7 days of receipt of your order. Please contact us to advise of your issue with your order. We will then work through with you an agreed upon course of action / remedy.
- All return postage costs are the responsibility of the customer unless the product is faulty, then all postage costs will be covered under warranty.
- A 10% admin fee may apply to returned/cancelled orders.
- Postage fees will NOT be refunded once an order has been shipped.
- SALE items can NOT be refunded unless faulty or otherwise unsuitable for use as required by Australian Law.
- Any agreed upon refund or store credit will be actioned within 1 business day. The time for a refund to process back in to a bank account usually takes 2-3 business days once processed by us. Paypal and store credits are available almost immediately once processed by us.
Shipping Policy
*We endeavour to ship all orders same business day if placed prior to 10:00am AEST. All orders placed after10:00am or on weekends and public holidays will be shipped next business day where possible.
*All orders are shipped with tracking via Australia Post. (To be notified of your tracking please sign up for a free Australia Post account here.)
*We offer Flat Rate standard shipping of $9.95 Australia Wide.
*Machines & Hardware products (including Silhouette machines, Siser machines, Heat Presses and some other bulky items) have a flat rate $14.95 shipping fee with standard tracked shipping via Australia Post. If you require Express shipping on a large item please contact us for a quote.
* We also offer an Express Post / Rush Order Fee. This option can be selected at checkout and ensures your order is shipped same day via Express Post if placed before 11:00am AEST. If you require an URGENT click & collect order for SAME DAY collection, this fee MUST be paid to guarantee same day pick up if your order is placed after 9:00am AEST.
PLEASE NOTE : Express Post is NOT a guaranteed overnight/next day delivery. This fee will NOT be refunded for delayed deliveries or for delivery delays outside of Skat Katz control. The fee only guarantees your order will be shipped via Express Post and same day when placed before 10:00am AEST or next business day when your order is placed after 10am or on a weekend or public holiday.
PAYPAL
*Please note : we will only ship PAYPAL orders to the registered address of the PAYPAL account used to pay for the order.
*If a refund is needed for any reason, it will ONLY be issued to the PAYPAL account used to pay for the order.
*Orders will be sent with tracking via Australia Post and will require a signature on delivery.
*Click & Collect is only available 9:00am – 1:30pm Monday – Friday from our Werribee store. Once your order is ready for collection we will send you an sms. Please allow 24 hours for orders to be ready. Click & Collect orders MUST be collected within 12 weeks or the order will be cancelled and product returned to stock. Any orders not collected within 12 weeks will incur a 10% admin fee which will be deducted from the refund.
** All measurements of vinyls have a tolerance of +/- .3cm due to the hand trimmed nature of these products.
*** Where we can, all multiple lengths of vinyl will be supplied in a continuous length unless requested otherwise. If we are unable to supply in a continuous length individual lengths as ordered will be supplied.