Skat Katz Return/Refund Policy & FAQ
At Skat Katz, we understand that sometimes things can go wrong. The following outlines when items can be returned. An item may be returned if it was originally purchased from Skat Katz and..
*It is faulty or is not of an acceptable quality
*The item is not fit for its intended purpose
*We do NOT accept Change Of Mind Returns.
*Pre Ordered items that are paid in full and subsequently cancelled will incur a 10% administration fee.
***While we take all reasonable steps to provide accurate colour samples, colour variations may vary from what is displayed online compared to the actual physical product, therefor, we do not accept returns for this reason. Product colour charts are available upon request (dependant on stock availability) to assist you in choosing the most accurate colour.
*All returns MUST be approved by Skat Katz PRIOR to them being returned. A return will not be accepted if we have not provided this authorisation.
*All return postage costs are the responsibility of the customer unless the product is faulty, then all postage costs will be covered under warranty.
*We endeavour to ship all orders same business day if placed prior to 8am AEST. All orders placed after 8:00am or on weekends and public holidays will be shipped next business day where possible.
*All orders are shipped with tracking via Australia Post.
*We offer Flat Rate shipping of $9.95 Australia Wide and FREE Standard shipping for all orders over $150 Australia Wide. We can provide an Express Shipping option – please contact us for a quote.
** all measurements of vinyls have a tolerance of +/- .3cm due to the hand trimmed nature of these products.